Good DSL tech support?

Is it possible?

I just changed my internet service provider from Comcast cable Internet to AT&T DSL. I was able to get a 50% faster download and 300% faster upload speed for less money. I tried to stay with Comcast, but they insisted on raising my monthly rate from the price that I’ve paid for a few years now.

Anyhow, I get my modem, plug it all in, and call tech support. Their install CD is obviously not going to work on Linux. I ask for the instructions for a manual setup. I expect the word Linux to create quite some confusion, but instead I hear “which distro?” He then starts out by saying, “OK, you probably instinctively reached for Firefox, but for this I’m going to suggest that you use Konqueror, it works better. Go to the…” I apparently needed Java enabled. He knew exactly which menu to pull down, exactly which options to change, everything!


Somehow I doubt this is a regular occurrence.

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